Forgot DMU Account Password

Resetting your Forgotten Password

If you have forgotten your DMU password please follow the steps outlined below to reset it using the Microsoft Online Self Service Password Reset tool.

Before you begin:
Resetting your password requires you to have first completed the 2-Step Verification Setup. If you have not done so, you will not be able to use this feature and will need to contact the Solutions Hub.

To setup 2-Step Verification information click here: https://aka.ms/mfasetup
Instructions: https://dmu.freshservice.com/a/solutions/articles/14000018585

If you have 2-Step Verification setup, but have no way to access it, contact the Solutions Hub.

Self Service Password Reset Steps:

Go to the following website: www.dmu.edu/password

Optional addresses: https://aka.ms/sspr or https://passwordreset.microsoftonline.com

Enter your UPN login information:

Staff: [username]@dmu.edu
Students: [username]@student.dmu.edu

Enter the Captcha characters provided on the screen

You can click the Refresh or Speaker button if you are having trouble.

Click Next

Choose an option for the 1^st verification step and complete it.

(the options available may vary depending on what options you configured in the 2-Step Verification setup)

Text my mobile phone
Call my mobile phone
Call my office phone
Approve a notification on my authenticator app
Enter a code from my authenticator app

Choose an option for the 2^nd verification step and complete it.

Text my mobile phone
Call my mobile phone
Call my office phone

You can now set a new password.

Enter a new password

Click Finish

NOTE: Once your password has been changed, it may take up to 30 minutes for it to work on all services that utilize your DMU account.

Password requirements are:

Minimum of ten characters
Minimum of one upper case letter
Minimum of one lower case letter
Minimum of one numeral or one special character
May not contain your username
May not be one of the last three passwords