Multi-Factor Authentication - Setup Authenticator App on New Phone
Microsoft Authenticator information will not transfer to a new phone. If you get a new phone you will need to complete the full enrollment process to set it up as an authentication device.
The below steps will walk you through setting up the Microsoft Authenticator App on a new phone and enrolling it as an authentication device.
These steps are used if:
- You have MFA (Multi-Factor Authentication) setup on your account
- You use the Authenticator App as your primary MFA validation (notification or code).
- You are using the same phone number, and have set text messaging up as a backup authentication method.
Other Important Information:
- If you are not using the same phone number, you will need to contact the Solutions Hub for assistance.
- MFA resets cannot be performed by the Solutions Hub on weekends and Holidays. You can perform the below steps yourself by first coming to campus and connecting to the DMU WiFi network.
1. Go to https://aka.ms/mfasetup
2. Login using your DMU credentials
3. When prompted for the MFA verification; Choose the "Sign in another way" option
4. Choose either a Text Message or Phone Call option (text message option shown)
5. Enter the text code (or respond to the phone call)
6. Click the Setup Authenticator App button
7. Follow the steps on the next screen (see screenshot) to scan the QR Code.
8. Click Next to Verify.
