How to Fix Pulse Favorites Not Loading

There are two primary reasons that your Pulse favorites may not be loading.

1. An outage or service failure with Live Tiles and/or Sharepoint.

2. A broken link in your favorites. This is a link to a favorited page that is no longer valid.

Outage or Service Failure

To determine if this is an outage or failure, you can easily ask someone else in your department if they have broken favorites as well. If yes, it's most likely an outage or service failure that needs to be reported to the Solutions Hub. If not, is most likely a broken link within your personal favorited links.

- click here to submit a ticket.

Broken Links

If your Pulse Favorites are not loading, usually it is because one of the links in your Favorites list is broken. Follow the steps below to check your Favorites for broken links.

Navigate to Office 365 and log in with your DMU account if prompted.
Click the icon for OneDrive on the left side of the page.
Click the Gear icon (upper right) and choose OneDrive Settings. [Note: If you don't see it, try to start from https://dmu365-my.sharepoint.com/ instead.]
Click Return to classic OneDrive on the bottom-left of the page.
Click Followed on the left side of the page.
A list of your Pulse Favorites will appear. Click each Favorite to load the page
1. If the page loads successfully, go back a page to return to your Favorites list and check the next one.
2. If the page does not load successfully, go back a page to return to your Favorites list and click Stop Following beneath the broken link.
If you find a broken link, still check the rest of your Favorites in case there are multiple broken links.
Return to Pulse and verify your Favorites list is loading.

If this does not resolve your issue, click here to submit a ticket.