Call park allows phone users to place a call on hold and let another Zoom Phone user resume the call either from a Zoom desktop or mobile client or from a Zoom Phone enabled desk phone.

Park a Call from your Desktop Phone

1. While you're connected to a call, use your desk phone to select More and then select Park.
2. An audio prompt will announce the 3-digit retrieval code (preceded by *). Write down the code right away and use Zoom chat to send the retrieval code to the person who will be picking up the parked call.
3. If you missed the retrieval code or forgot it, you can also open your Zoom desktop client, go to the Phone tab, and then go to the Lines tab (within the Phone tab) to see all your parked calls (or parked calls for your shared line groups), including retrieval codes.
    

Park a Call from the Zoom Desktop Client

1. While you're connected to a call, open your Zoom desktop client and make sure you're in the Phone tab.
2. From the in-call controls, click More.
3. Then select Park.
   
4. You'll see a notification pop up in the top-right corner of the Zoom client with the call park retrieval code. The code will only stay up for a few seconds, so write it down right away and use Zoom chat to send the retrieval code to the person who will be picking up the parked call.
   
5. If you missed the retrieval code or forgot it, you can also go to the Lines tab (within the Phone tab of the Zoom client) to see all your parked calls (or parked calls for your shared line groups), including retrieval codes.
   

Pick Up a Parked Call

1. To resume a call that you or someone else parked, use your Zoom desktop client or your desk phone to dial star (*) followed by the 3-digit retrieval code (for example, *803).

Click here for additional information about Zoom's call park feature.

If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.