Financial Aid E-Packet - Troubleshooting
This article help troubleshoot the Financial Aid E-Packet not showing on Pulse.
Most reported behavior is one of the following two errors:
1. The page/frame loads a blank white page
2. The page/frame loads an error stating "login.microsoftonline.com refused to connect."
Basic troubleshooting (in order of most common to least common):
1. Clear all web browser temporary files (cookies, cache, etc).
-- You can find help doing that here: https://dmu.freshservice.com/support/solutions/articles/14000029966
2. Ensure your pop-up blocker or ad-blocker has allowed all cookies to dmu.edu websites. Each one may be different, refer to that program's help for more information.
-- You can also use a private/incognito browsing session to see if it loads correctly. If it does, the problem is most likely a pop-up/ad-blocker or firewall.
3. Open a new tab/window and go to this site: https://pulseapps.dmu.edu and login.
-- If you are able to login, go back to the page with the E-Packet and refresh the page.
4. Some networks block the ports needed for this site to load successfully.
-- If you are trying from a work network, try from a home network.
If problems persist:
Contact the Solutions Hub.