Behavior:

When printing, like PDFs or Excel files, the page size is not correct and pages are printing cut off.

This has been happening after migrations to new laptops/computers.  The fix is easy enough, you'll need to install the printer using a slightly different path (known as the FQDN).

Status: Workaround

We still don’t quite understand why this affecting some users and not others.  We have a good working idea but we are not yet able to implement a fix. So we have a workaround in place.  The workaround is to install the Xerox_Printers queues (8025) and/or Staff_Printers_Xerox queue (3200) by using the FQDN name.  Using those print queues will resolve the issue.

Requirements: 

• DMU issued, Domain Joined, Windows
• Network must be on campus or on VPN.

Steps:

1. Click your START button and type \\print.dmu.edu (8025) or \\printers.dmu.edu (3200) and press Enter
2. Find the printer/queue that you need Xerox_Printers (8025) or Staff_Printers_Xerox (3200) and Double-Click to install it.
3. Once installed you will see the print queue window open.  
4. Click the File menu and Set as Default (if prompted about Windows managing your printer, click OK to make the change).