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Using Zoom Phone SMS

Modified on: Thu, May 1 2025 8:34 AM

Zoom Phone SMS allows you to send and receive text messages (SMS) using the Zoom desktop app or mobile app.


How to start an SMS conversation using the Zoom client (Windows or Mac)

  1. Sign in to the Zoom desktop app.
  2. Click the Phone tab .
  3. Click the SMS tab.
  4. In the top-right corner of the SMS tab, click the new SMS icon .
  5. In the To field at the top, enter a name or phone number to search through your contacts directory, or manually enter a phone number.
    If the recipient is in your contacts directory, the number will be replaced by the contact's name, otherwise, it will remain a phone number.
    Notes:
    • You can add up to 10 contacts/phone numbers.
    • If the contact has several phone numbers, click the right arrow icon  to view and select the number to send SMS to.
  6. Enter a message.
  7. To send the message, press the Enter key or click the send icon .


How to start an SMS conversation using the Zoom mobile app (Android or iOS)

  1. Sign in to the Zoom mobile app.
  2. Tap the Phone tab .
  3. Tap the SMS tab.
  4. In the top-right corner of the SMS tab, tap the new SMS icon .
  5. In the To field at the top, enter a name or phone number to search through your contacts directory, or manually enter a phone number.
    If the recipient is in your contacts directory, the number will be replaced by the contact's name, otherwise, it will remain a phone number.
    Notes:
    • You can add up to 10 contacts/phone numbers.
    • If the contact has several phone numbers, click the right arrow icon  to view and select the number to send SMS to.
  6. Enter a message.
  7. To send the message, tap the send icon .


How to reply to an existing SMS conversation using the Zoom client (Windows or Mac)

  1. Sign in to the Zoom desktop app.
  2. Click the Phone tab .
  3. Click the SMS tab.
  4. Click an SMS conversation.
  5. Enter a message.
  6. To send the message, press the Enter key or click the send icon .


How to reply to an existing SMS conversation using the Zoom mobile app. (Android or iOS)

  1. Sign in to the Zoom mobile app.

  2. Tap the Phone tab .
  3. Tap the SMS tab.
  4. Tap an SMS conversation.
  5. Enter a message.
  6. To send the message, tap the send icon .


View phone numbers and details involved in the SMS conversation using the Zoom client (Windows or Mac)

  1. Sign in to the Zoom desktop app.
  2. Click the Phone tab .
  3. Click the SMS tab.
  4. Click an SMS conversation.
  5. In the top-right corner of the SMS conversation, click the info button .
  6. View and manage the following details:
    1. Click members  to view the involved phone numbers in the SMS conversation.
    2. Click Push notifications  and select to receive push notifications for All messages or Nothing.
    3. Click Images  to view images that are shared in the SMS conversation. Hover your mouse over the image, click the ellipsis , then choose to Open Image, Show in folder, or Copy.
    4. Click Files  to view files that are shared in the SMS conversation.
    5. Click More Options , then Block Number to block unwanted numbers from the Zoom app.


View phone numbers and details involved in the SMS conversation using the Zoom mobile app. (Android or iOS)

  1. Sign in to the Zoom mobile app.
  2. Tap the Phone tab .
  3. Tap the SMS tab.
  4. Tap an SMS conversation.
  5. In the top-right corner of the SMS conversation, click the info button .
  6. View and manage the following details:
    1. View the involved phone numbers in the SMS conversation.
    2. Tap Search in conversation to search for specific messages or files. 
    3. Tap Images to view images that are shared in the SMS conversation. Tap the image, then tap the ellipsis , then choose to Copy, Save image, or Open with other app.
    4. Tap Files to view files that are shared in the SMS conversation.
    5. Tap Receive notifications to configure your phone's notification settings for the Zoom mobile app.
      You will be directed to your phone's notification settings.
    6. Tap Block Number to block unwanted numbers from the Zoom app.


In response to text message scams, carriers have imposed strict rules on SMS/MMS messages sent via applications.
Click hear to learn about Carrier Rules and Restrictions for Sending SMS Text Message Via Zoom.

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