Overview: Requesting Purchasing and Project Support from ITS
🖥️ How to Request Purchasing and Project Support from ITS
When you need something from ITS, whether it's a new webcam, access to software, or support for a larger initiative, this guide will help you get started quickly and efficiently.
1. Purchasing an Approved Peripheral Device
DMU has an approved list of peripheral devices (webcams, microphones, keyboards, mice, docking stations for home) that do not require a purchase approval. For links to these items and more information, see the following article: Recommended Headsets and Peripherals.
A purchase approval will need to be submitted for all items not on the recommended list.
2. Requesting a new laptop or desktop computer
What to do: Submit a Non-Standard Computer Purchase Request.
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What we will ask for on the request:
- Requirements
- Budget to be charged
💡 Tip: Please ensure you have budget approval from your manager prior to submitting the request.
3. Requesting a New Individual Hardware and/or Software Purchase
Looking to use a new tool or software application?
What to do: Submit an IT Purchasing Request Form via the Solutions Hub Portal.
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What we will ask for on the request:
- Description of what is needed
- Name and version of the software (Software)
- Purpose and business need
- Any licensing or vendor details (if known) (Software)
- Budget to be charged
- Any urgency or deadlines
🔐 Note: Software and some hardware purchase will need to go through a security and compliance review before approval.
💡 Tip: Please ensure you have budget approval from your manager prior to submitting the request.
4. Requesting Additional Licenses
Already using software but need more licenses?
5. Submitting a Project Request
Need ITS support for a larger initiative (e.g., system implementation, automation, integrations)? Or would you like to do a review of different tools to determine the best fit?
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What to do: Submit a Project Request Form.
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What we will ask for on the request:
- Project name and description
- Business goals and expected outcomes
- Urgency or timeline implications
- Stakeholders and departments involved
- Budget and resource needs (if known)
📅 After submission, ITS will review and schedule a discovery meeting to assess scope and feasibility.
🧭 Where to Submit Requests
🌐 All requests should be submitted through the Solutions Hub Portal.
If you're unsure which form to use, start with a General Request, and our team will route it appropriately.
🛠️ Behind the Scenes: How ITS Handles Your Request
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Intake & Triage
Your request is reviewed and categorized (e.g., standard, ad hoc, project).
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Routing & Assignment
It’s assigned to the appropriate team or project manager.
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Follow-Up
You may be contacted for clarification or additional information.
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Resolution or Planning
Standard requests are fulfilled; larger ones may enter a planning or discovery phase.
🆘 Need Help?
If you're not sure where to start or have questions, contact the DMU Solutions Hub: 📧 SolutionsHub@dmu.edu