Pulse Search The Pulse Search can be found on the top left hand side of every page on Pulse. To use it, click on the search box and enter in the item you want to search for. Please Note: Your search results are dependent on your permissions. What you see may be different than another user. Filters Once you have entered in the item that you want to search for, on the Pulse Search page, you can further filter your results by using the filter bar. By default, your search results are based off of lifetime views. Meaning pages, documents, and etc. that have been viewed the most and is relevant to the item that you entered in the search box will show up first. You can click on the drop down arrow on the filter bar for more options. Date(Newest): This filter will show items that have been modified recently first. Date(Oldest): This filter will show items that had been created long ago or have not been edited recently. Recent Views: This filter is similar to lifetime view, but it also takes into consideration items that have been viewed more recently. Refiners: You can also use the refiners on the left to further refine your results. For example, if you know that the item that you are searching for is a PDF, you can use the Result Type refiner to filter out the results to only be PDF's. Please Note: the options on the result type are based off of what the Pulse search finds for the criteria entered. If you do not see for example pdf as an option, then that means that there are no PDF's to be found with that search criteria and you may need to use a different word for your search. Links to Other Pages On the Pulse Search page and right underneath the search bar, there are some additional links that will take you to other Pulse pages. Directory: The directory link will take you to the Pulse Directory which you can use to look up DMU employees and Students. Announcements: The announcements link will take you to a page on Pulse where you can do a search for and read all of the Pulse announcements. Pulse Home: This link will take you back to the Pulse Home page. Subsite Search On every Department page on Pulse, there is also a search that you can use to search only the content on that specific subsite. The search is on the image banner for that department and right next to the "Add to Favorites" button. 

There are two primary reasons that your Pulse favorites may not be loading. 1. An outage or service failure with Live Tiles and/or Sharepoint. 2. A broken link in your favorites. This is a link to a favorited page that is no longer valid. Outage or Service Failure To determine if this is an outage or failure, you can easily ask someone else in your department if they have broken favorites as well. If yes, it's most likely an outage or service failure that needs to be reported to the Solutions Hub. If not, is most likely a broken link within your personal favorited links. - click here to submit a ticket. Broken Links If your Pulse Favorites are not loading, usually it is because one of the links in your Favorites list is broken. Follow the steps below to check your Favorites for broken links. Navigate to Office 365 and log in with your DMU account if prompted. Click the icon for OneDrive on the left side of the page. Click the Gear icon (upper right) and choose OneDrive Settings. [Note: If you don't see it, try to start from https://dmu365-my.sharepoint.com/ instead.] Click Return to classic OneDrive on the bottom-left of the page. Click Followed on the left side of the page. A list of your Pulse Favorites will appear. Click each Favorite to load the page If the page loads successfully, go back a page to return to your Favorites list and check the next one. If the page does not load successfully, go back a page to return to your Favorites list and click Stop Following beneath the broken link. If you find a broken link, still check the rest of your Favorites in case there are multiple broken links. Return to Pulse and verify your Favorites list is loading. If this does not resolve your issue, click here to submit a ticket.

This article help troubleshoot the Financial Aid E-Packet not showing on Pulse. Most reported behavior is one of the following two errors: 1. The page/frame loads a blank white page 2. The page/frame loads an error stating "login.microsoftonline.com refused to connect." Basic troubleshooting (in order of most common to least common): 1. Clear all web browser temporary files (cookies, cache, etc). -- You can find help doing that here: https://dmu.freshservice.com/support/solutions/articles/14000029966 2. Ensure your pop-up blocker or ad-blocker has allowed all cookies to dmu.edu websites.  Each one may be different, refer to that program's help for more information. -- You can also use a private/incognito browsing session to see if it loads correctly.  If it does, the problem is most likely a pop-up/ad-blocker or firewall. 3. Open a new tab/window and go to this site: https://pulseapps.dmu.edu and login. -- If you are able to login, go back to the page with the E-Packet and refresh the page. 4. Some networks block the ports needed for this site to load successfully.   -- If you are trying from a work network, try from a home network. If problems persist: Contact the Solutions Hub.