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Virtual Desktops (Azure) - Troubleshooting

Modified on: Tue, Oct 10 2023 3:13 PM

Currently this feature is limited to Students on rotation in the DMU Clinic.  


Below are some common issues with the virtual desktops in Azure.


Issue: Website won't load.

Try the steps here in the following article to troubleshoot web based applications

 https://dmu.freshservice.com/a/solutions/articles/14000029966


Issue: Receiving a message that there are no resources available to you.

  • Contact the Solutions Hub to resolve a possible permissions issue.

O Remote Desktop Web Client 
C t https://client.wvd.microsoft.com/arm/webclient/index.... Ah 
Panopto Pulse Staff Printers 
Student Printers 
Zoom 
All Resources 
Day-force 
D2L 
Azure 
Privacy settings for managed resources have been preset by your organization. Learn More 
It looks like your system administrator hasn't set up any resources for 
adennis@dmu.edu yet. Please choose a different account or try again. If 
you believe you have received this message in error, please contact your 
system administrator.


Issue: Session Timed Out

This message is received when you fail to properly sign out of a previous session.  Remember to click START > Your Name > Sign Out when done.  

  • Click Reconnect.  If this fails; close your browser and try again.

Oops, we couldn't connect to "SessionDesktop" 
Your session timed out due to inactivity. Try connecting again. 
Reconnect 
Cancel

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