Virtual Desktops (Azure) - Troubleshooting
Modified on: Tue, Oct 10 2023 3:13 PMCurrently this feature is limited to Students on rotation in the DMU Clinic.
Below are some common issues with the virtual desktops in Azure.
Issue: Website won't load.
- Check the address, it should be - https://client.wvd.microsoft.com/arm/webclient/index.html
- Update your web browser
- Try a different web browser
Try the steps here in the following article to troubleshoot web based applications
https://dmu.freshservice.com/a/solutions/articles/14000029966
Issue: Receiving a message that there are no resources available to you.
- Contact the Solutions Hub to resolve a possible permissions issue.
Issue: Session Timed Out
This message is received when you fail to properly sign out of a previous session. Remember to click START > Your Name > Sign Out when done.
- Click Reconnect. If this fails; close your browser and try again.