General Recommendations Be available and responsive to messages, emails and phone calls during designated work hours. Consider implementing a daily virtual “touch-base” with individuals or teams using Zoom (require use of video for all participants). Utilize screen sharing tools through Zoom. Create a dedicated workspace with required tools and resources. Create a plan or schedule for each day that includes items for completion and collaboration sessions. Communicate this plan with your colleagues and supervisor. Communication and Collaboration - Zoom Recommendations Click here to browse our Zoom knowledge base articles. Have Zoom open on your Desktop during the day to allow for easy access to instant messaging and phone calls. Turn on your video for Zoom calls with up to 40 participants. When using video, please ensure your background is free of distractions. If you are unable to limit background noise, please utilize a headset. When in meetings larger than 5 or if you’re unable to limit background noise, please mute yourself when not speaking. Utilize Zoom to share content with Colleagues. Add your work hours and location to your Zoom personal note. Access to Files Documents stored in OneDrive are available off-campus, from any device connected to the internet. If possible, it’s recommended that employees utilize OneDrive to store and share individual documents. Learn more about OneDrive. SharePoint Team Sites allow groups to easily share documents and participate in simultaneous “group editing”. Learn more about SharePoint Team Sites. If access to a Network Share is needed, please access information on Global Protect VPN Managers will submit a request for VPN through the Manager’s Toolkit Pulse Page under Human Resources. Secure Your Work Area Review and become familiar with the Work Areas and Mobile Computing Policy. All work performed away from University facilities for University business purposes must be performed in a secure manner, taking all precautions to safeguard information assets and access to University systems. Do not use open/unsecured networks to access Confidential university resources without the VPN. Lock your workstation when it is unattended. Home work areas must be secured so that no others in the house have access to University information assets. DMU owned computers and mobile devices with access to DMU secure networks must not be used by children, family members, or friends of DMU employees. Use must be limited to only DMU business by employees.      Additional Resources Time Management: Working from Home [video] Microsoft's Work from Home Guide

Follow this link to customize your Zoom phone voicemail greeting: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068791

Currently this feature is limited to Students on rotation in the DMU Clinic.   You can access a virtual "on campus" computer from any web browser.  The virtual desktop will give you access to on campus resources, such as network shares, websites, and software. This article will walk you through: Accessing the desktop Logging in Logging off correctly Important Note:   Anything you save to the virtual desktop will not be saved!  Back up any files to your OneDrive or email them to yourself.  This includes, but is not limited to: files, customizations, bookmarks, and saved passwords. Access the Desktop and Sign In 1. Go to this website in an updated web browser:  https://client.wvd.microsoft.com/arm/webclient/index.html 2. If prompted, Sign in with your DMU username (UPN format) and confirm the 2-step verification Staff: [username]@dmu.edu Students Pre 2024 ([username]@student.dmu.edu), 2024 and later ([username]@dmu.edu) 3. Click the icon named BYOD-Desktop 4. Sign in using your local domain credentials. (Not your UPN) Staff: BEDROCK\[username] Students: Pre-2024 - JETSONS\[username], 2024 and later Bedrock\[username] 5. Click Submit Sign Out It is important to log out when done so that others can use the virtual desktops. Log out in Windows, not in the browser. 1. Click START 2. Click your name 3. Click Sign Out Rotating Students: How to Access Athena Upon Signing In you will be presented with the Virtual Desktop environment. You will find a Shortcut to Athena on the Desktop. Opening this shortcut will take you to the Athena SSO page.  You will authenticate using your DMU UPN username@student.dmu.edu. After completing Authentication you will arrive at the Athena Homepage.

Currently this feature is limited to Students on rotation in the DMU Clinic.   Below are some common issues with the virtual desktops in Azure. Issue: Website won't load. Check the address, it should be - https://client.wvd.microsoft.com/arm/webclient/index.html Update your web browser Try a different web browser  Try the steps here in the following article to troubleshoot web based applications  https://dmu.freshservice.com/a/solutions/articles/14000029966 Issue: Receiving a message that there are no resources available to you. Contact the Solutions Hub to resolve a possible permissions issue. Issue: Session Timed Out This message is received when you fail to properly sign out of a previous session.  Remember to click START > Your Name > Sign Out when done.   Click Reconnect.  If this fails; close your browser and try again.