This article help troubleshoot the Financial Aid E-Packet not showing on Pulse.

Most reported behavior is one of the following two errors:

1. The page/frame loads a blank white page

2. The page/frame loads an error stating "login.microsoftonline.com refused to connect."

Basic troubleshooting (in order of most common to least common):

1. Clear all web browser temporary files (cookies, cache, etc).

-- You can find help doing that here: https://dmu.freshservice.com/support/solutions/articles/14000029966

2. Ensure your pop-up blocker or ad-blocker has allowed all cookies to dmu.edu websites.  Each one may be different, refer to that program's help for more information.

-- You can also use a private/incognito browsing session to see if it loads correctly.  If it does, the problem is most likely a pop-up/ad-blocker or firewall.

3. Open a new tab/window and go to this site: https://pulseapps.dmu.edu and login.

-- If you are able to login, go back to the page with the E-Packet and refresh the page.

4. Some networks block the ports needed for this site to load successfully.  

-- If you are trying from a work network, try from a home network.

If problems persist:

Contact the Solutions Hub.