On August 1^st, ITS will be deploying a Zoom update to version 5.10.7. This update will be a little more impactful than previous updates due to the need to do a “Clean Install” to fix an issue with missing voicemails in the app that is affecting some users. This “Clean Install” means Zoom will be completely removed from the computer before applying a new fresh install. With this, any custom settings you’ve adjusted within the Zoom app will be lost. It may be worthwhile to go into your Zoom settings and take screenshots of any settings that you may have adjusted, so that you can manually make those changes again after Zoom updates.

To access your Zoom app settings, open the Zoom app. Click the profile icon in the top right corner, and then select Settings from the menu.

Here are a few potential settings you may need to re-apply:

• Custom Backgrounds (Under Backgrounds and Settings) – DMU backgrounds will be unaffected, but if you’ve downloaded or created any additional backgrounds those will need to be re-applied after the update.
• Keyboard Shortcuts (Under Keyboard Shortcuts) – Again, if you have not made any custom changes, you will not need to worry about this.
• Video and Audio devices (Under Video and Audio respectively) – If you have external webcams or microphones you may need to reselect them as your default device in the Zoom app.

If you have concerns about what settings to screen capture, submit a request to the Solutions Hub for assistance prior to the update on August 1^st.