The Zoom Phone quick start guide assists you with setting up your Zoom Phone account and using essential features like making calls and checking voicemail. Read the quick start guide or watch the accompanying video for a quick summary of the features with links to learn more. Click here to access the Zoom Phone quick start guide. Additional resources: Frequently asked questions about Zoom Phone Complete Zoom Phone user documentation If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

You can make and receive calls from either the Zoom software client or from your desk phone. Click here to learn how to use the Zoom client to make or receive calls. Click here for Zoom's quick start guide for Polycom VVX phones. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Once you are in a Zoom Phone call, you'll have access to in-call controls, such as: recording the call adding another person to the call transferring the call to another number placing the call on hold elevating the call to a Zoom meeting Click here to learn about these in-call controls and more. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

The Zoom desktop client and mobile app use the following presence status icons beside users. Icon Status Description Offline Contact is not signed in to the Zoom desktop client or mobile app Available (desktop) Contact is signed in to the Zoom desktop client Note: If the contact is also signed in to the Zoom mobile app, this status overrides the mobile client status Available (mobile) Contact is signed in to the Zoom mobile client only Note: If the contact is also signed in to the Zoom desktop client, the desktop client status overrides this status Busy Contact is busy and not necessarily available to be contacted. This status clears automatically after 24 hours, if not manually reset. Away Contact is sign in to the Zoom desktop client but their computer is inactive or they manually set their status to Away Do not disturb Contact manually set their status to Do not disturb and won't receive pop-up notifications for chat or Zoom Phone calls in the Zoom desktop client or mobile app In a Zoom meeting Contact has started or joined a Zoom meeting using the Zoom desktop client or mobile app Presenting Contact is sharing their screen while in a Zoom meeting On a call Contact is on a Zoom Phone call using the Zoom desktop client or mobile app In a calendar event Contact is in a calendar event (from a synced calendar) but hasn't joined a Zoom meeting using the desktop client or mobile app Out of Office Contact has marked themselves as Out of Office and likely not available for a period of time. Chat error Chat message failed to send (also applies to files and images) There are 5 status options that you are able to adjust manually: Available Busy Do not disturb Away Out of Office To adjust these options from the Zoom client: Select your profile image or initials in the top right corner. Select your current availability. Choose one of the 5 status options you want to change to. When selecting Do not disturb, you will also need to select a duration. Those options include: 20 minutes 1 hour 2 hours 4 hours 8 hours 24 hours Set the time period If you choose to Set the time period, it will open your chat settings where you can scroll down and check the option "Do not disturb from:" and fill out the time frame you desire. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Zoom allows you to set personal notes that appear on your Zoom profile page and can also be configured to show to anyone sending you a chat message, which we do recommend. You can use personal notes to indicate you're out of the office, to set your location, or to share other details about your status or availability. Click here to view Zoom's article on how to use personal notes. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Your Zoom contacts include all DMU faculty, staff, and students, as well as any personal contacts you have added. Access your contacts list by selecting the Contacts tab from the Zoom desktop client. From there you'll see your contacts in the left side panel. You can move your cursor over someone's profile picture or click their name to view their profile, including contact information, job title and department, and presence status. If you would like to add a Contact to the "Starred" category click on the … next to their name and select Star this contact. You can also use the search bar at the top of the Zoom window to find a specific contact: Click in the Search field. Begin typing the first and/or last name of the contact. Find them in the list and move your cursor over their name to see options for contacting them. Click the desired option. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Zoom retains your chat history within the desktop client, including messages up to 2 years old. You can go to the Chat tab and click into a previous conversation. Or use the Search bar at the top of the window to search for previous messages. You can also use the same Search bar to search contacts and shared files. Click here for additional information on navigating Zoom Team Chat. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

The Zoom web portal allows you to view phone numbers assigned to you and configure phone settings like business hours, voicemail, call forwarding, and more. Click here to find out which phone settings can be adjusted and how to adjust them. You can also adjust call forwarding from your Polycom desk phone. Set Call Forwarding from Desk Phone Tap the Home button. Select Forward. If you have multiple lines, select your line. Select Always. Enter the number you want to forward to. Press Enable. Remove Call Forwarding from Desk Phone Tap the Home button. Select Forward. If you have multiple lines, select your line. Select Always. Press Disable. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

You can integrate your Zoom client with your Outlook calendar so Zoom will update your status automatically based on your Outlook calendar availability. The integration also adds all your Outlook meetings to your Zoom meetings list, with a Join button for meetings that contain a Zoom link. Follow the steps below to set up the integration: Navigate to the Zoom website and click Sign In. From the left side bar, select Profile at the top. Scroll down almost all the way to the bottom of the page where it says Calendar and Contacts Integration. Click Configure Calendar and Contacts Service. You'll see a pop-up notifying you that DMU's Zoom instance is pre-configured with Office 365 with read and write permissions for both calendar and contacts. Click Continue. You will see the Microsoft login screen. Enter your normal DMU credentials. [Not sure which format to use?  See this support article for more information.] You'll be returned to your Zoom profile page. You should see a message appear briefly at the top of the page notifying you that the setup was successful. Or scroll back down to Calendar and Contacts Integration to verify it now displays your DMU email address. You can revoke your Outlook integration at any time by returning to your Zoom Profile page. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Your outbound caller ID number will default to your personal phone line.  Zoom also allows you to change your outbound caller ID number to the following (if applicable to you): General DMU phone number Direct numbers that belong to your shared line group Direct numbers that belong to your call queue Hidden To change your outbound caller ID from the Zoom client: Click Phone from the top of the Zoom desktop client. Click where it says Caller ID beneath the dial pad to see the outbound caller ID numbers available to you. Click to select the outbound caller ID number (or Hide Caller ID at the bottom of the list) you want to use before making a call. You can also set your default outbound caller ID from the Zoom website.  Look for Outbound Caller ID under Phone > Settings. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.