The Zoom Phone quick start guide assists you with setting up your Zoom Phone account and using essential features like making calls and checking voicemail. Read the quick start guide or watch the accompanying video for a quick summary of the features with links to learn more. Click here to access the Zoom Phone quick start guide. Additional resources: Frequently asked questions about Zoom Phone Complete Zoom Phone user documentation If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

You can make and receive calls from either the Zoom software client or from your desk phone. Click here to learn how to use the Zoom client to make or receive calls. Click here for Zoom's quick start guide for Polycom VVX phones. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

To ensure you receive phone and chat notifications, we strongly recommend you enable the below settings from your Zoom desktop client. Click your initials or profile picture from the top-right corner of the Zoom desktop client. Select Settings. From the General tab: Uncheck the box for When closed, minimize window to the notification area instead of the task bar. From the Chat tab: Check the box for Show unread message badge for channels. Under Push Notifications, select All messages. If your work entails a high volume of calls and meetings, we recommend you uncheck Mute chat notifications while I am in a meeting or internal call to ensure you do not miss important chat notifications while you're in a Zoom meeting or phone call. Review this article for additional information. Changes will save automatically as soon as you adjust any settings. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

This article is for pilot members of the Zoom Phone project.  Zoom Phone is currently only available for faculty and staff who are participating in the pilot. For the first phase of the Zoom Phone pilot, you will be asked to set your Skype for Business client to forward calls to your temporary Zoom Phone number. Open the Skype for Business desktop client and click the gear icon near the top-right corner to access Settings. Switch to the Call Forwarding tab. Select the option Forward my calls to: and change the dropdown options to New Number or Contact. You'll get a pop-up right away.  In the text entry field at the top, type in your temporary Zoom Phone number and click OK. Then at the bottom of the Skype Settings menu, click OK again. You'll see a yellow banner at the top of your Skype client to confirm and remind you that calls are being forwarded. For additional assistance with Zoom Phone: For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522. For non-urgent issues or to leave general feedback or questions about Zoom Phone, please click here to submit through our Zoom Phone pilot log.

Once you are in a Zoom Phone call, you'll have access to in-call controls, such as: recording the call adding another person to the call transferring the call to another number placing the call on hold elevating the call to a Zoom meeting Click here to learn about these in-call controls and more. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

The Zoom desktop client and mobile app use the following presence status icons beside users. Icon Status Description   Offline Contact is not signed in to the Zoom desktop client or mobile app   Online (desktop) Contact is signed in to the Zoom desktop client  Note: If the contact is also signed in to the Zoom mobile app, this status overrides the mobile client status   Online (mobile) Contact is signed in to the Zoom mobile client only Note: If the contact is also signed in to the Zoom desktop client, the desktop client status overrides this status   Away Contact is sign in to the Zoom desktop client but their computer is inactive or they manually set their status to Away   Do not disturb Contact manually set their status to Do not disturb and won't receive pop-up notifications for chat or Zoom Phone calls in the Zoom desktop client or mobile app   In a Zoom meeting Contact has started or joined a Zoom meeting using the Zoom desktop client or mobile app   Presenting Contact is sharing their screen while in a Zoom meeting   On a call Contact is on a Zoom Phone call using the Zoom desktop client or mobile app   In a calendar event Contact is in a calendar event (from a synced calendar) but hasn't joined a Zoom meeting using the desktop client or mobile app   Chat error Chat message failed to send (also applies to files and images) There are 3 status options that you are able to adjust manually: Online Away Do not disturb To adjust these options from the Zoom client: Select your profile image or initials in the top right corner. Choose one of the 3 status options. When selecting Do not disturb, you will also need to select a duration. Those options include: 20 minutes 1 hour 2 hours 4 hours 8 hours 24 hours Set the time period If you choose to Set the time period, it will open your chat settings where you can scroll down and check the option "Do not disturb from:" and fill out the time frame you desire. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Zoom allows you to set personal notes that appear on your Zoom profile page and can also be configured to show to anyone sending you a chat message, which we do recommend. You can use personal notes to indicate you're out of the office, to set your location, or to share other details about your status or availability. Click here to view Zoom's article on how to use personal notes. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Your Zoom contacts include all DMU faculty, staff, and students, as well as any personal contacts you have added. Access your contacts list by selecting the Contacts tab from the Zoom desktop client. From there you'll see your contacts in the left side panel. You can move your cursor over someone's profile picture or click their name to view their profile, including contact information, job title and department, and presence status. Clicking the star icon will mark them as a Starred contact, putting them near the top of your contacts list. You can also use the search bar at the top of the Zoom window to find a specific contact: Click in the Search field. Begin typing the first and/or last name of the contact. Find them in the list and move your cursor over their name to see options for contacting them. Click the desired option. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Zoom retains your chat history within the desktop client, including messages up to 2 years old. You can go to the Chat tab and click into a previous conversation. Or use the Search bar at the top of the window to search for previous messages. You can also use the same Search bar to search contacts and shared files. Click here for additional information on using the global Search bar. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Zoom allows you to customize your voicemail greeting or change it before you go on vacation. You can record or upload multiple audio greetings and easily switch between them as needed. Voicemail greetings can be changed from either the Zoom website or your desk phone. Change your Voicemail Greeting on the Web Navigate to the Zoom website and click Sign In to log in through single sign-on. Select Phone from the left side menu. Select the Settings tab from the top if you are not already there. Scroll down to the section under the light grey Call Handling header. Click Audio Library under Greeting & Leave voicemail instruction. Click Add Audio to record or upload a new voicemail greeting. Zoom provides 3 options for adding new voicemail greetings. Select the tab for the option you want to use, and follow the steps provided on your screen. Text to Speech - Type in a greeting and select a computer voice to read it for you. Record by Computer - Use Zoom's recording interface to record a new greeting. Upload - If you've already recorded a voicemail greeting in another tool, you can upload the file to Zoom. After you have added a new greeting, click Use the Audio to set it as your new voicemail greeting or Cancel to save the file but make no changes to your existing voicemail greeting. To change your voicemail greeting in the future, return to Audio Library and select your previously recorded greeting or record a new one.  Then click Use the Audio. If you have multiple greetings in your audio library, click the circle to the left of the greeting you want to use before selecting Use the Audio. You can also rename, preview, download, or delete your greetings using the icons provided. Change Your Voicemail Greeting from a Desk Phone Dial and call *86 on your desk phone to access the voicemail center. Tip: This key code also works on the desktop client and mobile app. When prompted, dial your voicemail PIN followed by #. Press 2 to record a voicemail greeting. Key Description 1 Play all voicemail messages starting with your new (unplayed) messages. 2 Record a voicemail greeting. The greeting will be added to your Zoom Phone audio library. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.