Sending a Fax Concord’s Email-to-Fax service allows you to send faxes directly from your DMU email with Microsoft Outlook or Outlook via Office 365. The email message screen below is an example of how you send a fax using email.  Add your fax recipient(s) by addressing your email message to: faxnumber@concordsend.com For US or Canadian numbers, the address should look like this: 15551236789@concordsend.com. For international faxing, enter 011 plus the Country Code, followed by the fax number you are sending to. An example of a fax to the UK looks like this: 01144123456789@concordsend.com. Add the documents you wish to fax as standard email attachments. You may attach more than one file and may attach multiple files of varying type. The list of supported file types is below. Note there is a 20MB limit on the total message size of an email sent to the concordsend.com domain. Add text to the subject and email body to populate this to a coversheet template, if covers are being added on transmission. Covers can be enabled by account administrators as required.   You can add a Recipient Name to the fax destination number to populate the name to the coversheet, fax header stamp and transmission reports. To add, you insert this prior to the fax number in the email address you send to in the following format: Name . An example of a US destination fax with recipient name would be: Jane Smith . The <> brackets must be included around the fax number. Attaching Fax Documents You will need to attach one or more files to send as the fax message. From your email message screen, insert, drag or attach the document(s) to add to your email, as you would when sending any other email attachments. The following file types are supported: .DOC, DOCX (Microsoft Word) (as shown in the example above) .XLS, XLSX (Microsoft Excel) .PPT, PPTX (Microsoft PowerPoint) .TIF/TIFF (Tagged Image File Format) .TXT (Plain Text) .HTML (Hypertext Markup Language) .RTF (Rich Text Format) .PDF (Adobe Portable Document Format) .JPG, VSD (Visio and JPEG) .GIF (Graphics Interchange Format) .PNG (Portable Network Graphics) Fax Delivery Confirmation When sending a fax through the concordsend.com domain, you may receive up to two email notifications, depending on how the services has been configured for your account or department. The first is a confirmation that the fax message was received by Concord and has been prepared for delivery and the second notice provides the final delivery status of the fax, success or failure. If a fax fails transmission, a detailed reason is provided to inform the sender as to why the transmission failed. Example Failed transmission status email:                                                    Failed   Your 2 page fax was unable to be delivered to +15559871234 after multiple attempts. Error Description: Voice Answer Tracking Number: 701-3222993 Fax Number: +15559871234 Recipient: Jane Smith Subject: New Document Pages Delivered: 0 Pages Failed: 2

ITS Recommends faxing via email for most use cases. If you have an advanced use case such as; needing to add a cover page, needing to preview a fax before sending or, z.  The Concord print to fax application is available in Software Center. You can find Installation instructions here. Unlike Faxing via email, Print2Fax requires your account be set up in Cloudfax. If you have not set up your account in Cloudfax or are unsure if your account is set up, please us this form to request a Cloud Fax account. Sending a Fax Sending a Fax via Print Upon Print2Fax installation and configuration, sending a fax is as simple as clicking the Print button or selecting File → Print from within the document you wish to fax, and then selecting the Print2Fax option: Once you click print, the Print2Fax interface will be launched as follows:  

This article will walk you through faxing options using the MFPs (Multi-Function Printers) and scenarios for each option.   Send a Single Fax to a One-Off Number If you have to send a fax to a number that you will not need to save, use the Papercut “Scan to Fax” option. Send a Single Fax to Athena for a Clinic Use the preset “Fax to Athena ([clinic name]) in Papercut. Send a Fax using the Address Book If you have a saved fax number, or a fax number you wish to save and reuse, use the Email App in Xerox to utilize the Address Book feature. Add Entry to Address Book    

This Article details the installation of Print2Fax from Software Center. Open Software Center by typing software center into your computer search. Find and select the Icon for Print2Fax. Click Install Once installed you will now have a p2f icon in your system tray. The first time you open Print2Fax you will be prompeted to review application settings. Click Next Ensure Outlook Integrated Email is selected in the active transport technology drop down. Select sender information Click Login Log in with you DMU UPN "username"@dmu.edu. All other settings are optional. You can return to these settings by clicking settings at the top right of your print2fax client.

concord limitations   The following file types can be attached to an email message and converted to a fax by the Concord  network. Other file types have not been tested for compatibility. Results may vary if other file types  are used. • Microsoft Word (*.doc, *.docx) • Microsoft Excel (*.xls, *.xlsx) • Microsoft Power Point (*.ppt, *.pptx) • Microsoft Visio (*.vsd) • HyperText Markup Language (*.html, *.mhtml) • Adobe Acrobat (*.pdf) • JPEG image (*.jpg) • TIFF image (*.tif) • ASCII Text (*.txt) • Rich Text (*.rtf) NOTE: Be mindful of the file sizes of the documents you are faxing, particularly if you are sending  scanned images, as they can be quite large. While most source documents faxed are usually quite small  (less than 200 KB), Concord will limit the maximum size of attached file(s) with either a single file or  multiple files. The current limit is: 10,240KB (10MB). Files exceeding these limits are most always high‐resolution, multi‐color, scanned images. In addition  to exceeding size limits, such images are not typically “fax friendly”. Documents should contain no  color, shading, or gray‐scale, and never printed as “photo‐quality”. Color, or shaded documents do not translate well to fax and will contribute to exceedingly large file sizes and longer transmission times.  Documents with graphic art content should be limited to solid black, with no shading, or gray‐scale.