Zoom Chat - No Chat Notifications While in Meeting or an Internal Call

Symptom: You find that you are not receiving Chat notifications in Zoom when on a call or in a meeting.

Cause: Zoom offers the option to Mute chat notifications while in a meeting or an internal call. While this setting may be useful to allow focus, if your calendar is heavily booked or your work includes lots of internal calls you may never receive chat notifications during your regular business hours.

Resolution: To check if this setting is enabled perform the following steps;

Open your Zoom client and go to the home Screen.
Click the Settings icon at the top right of the home screen.
In the settings menu choose chat on the left.
Under the chat settings scroll down until you see "Mute chat notifications while I am in a meeting or internal call"
Uncheck this setting to be notified of new chats when in meetings or on an internal call.
If you decide to uncheck this setting be sure to set your status to "Do no Disturb" prior to presenting from your computer to prevent Chat popups.

Please View this Article for Additional Zoom Notification Recommendations.