Description of Issue or Error: The Zoom Desktop app says there is an unread voicemail but none are listed. Solution: This occurs when the voicemail is no longer considered recent. The voicemail is available on the Zoom website but does not appear in the desktop app. Use the following steps to resolve this issue. Log into https://dmuedu.zoom.us/signin Click Phone on the left. Click Voicemail at the top. If you do not see any voicemails in the list adjust the date range up to 30 days until you find the voicemail. Click the voicemail to listen and dismiss the flag from your desktop app.

How to manually update Zoom Workplace on a DMU issued device If you are on a DMU issued device you will not be able to "Check for Updates" from the Zoom Workplace client. To update Zoom Workplace on a DMU issued device, follow these steps: Note: If you are off campus, you will first need to connect to VPN before you continue. Click on the Windows button in the bottom left corner of your screen and type “Software Center”. Select the Software Center app. On the Applications tab, find the Zoom app and select it. If the button shows Install, click it to install the update. If it shows Uninstall, double check what version of Zoom you have installed (see steps at the top of this article) and if it does not match the version number from the announcement check with the Solutions Hub for assistance. If your version does match the version number mentioned in the announcement then you do not need to do anything further. You may also need to update your Zoom Outlook plugin which can also be installed using the same steps as above from the Applications page of Software Center. If you still need help, click here to request assistance with Zoom.

If you are a member of a shared line Group, you can turn on and off your ability to receive calls for all of your shared line groups in Zoom Settings. You may want to do this if the shared line group primarily rings group phones, you are going to be out of office, or you need to not be disturbed by the shared line calls for a period of time. There are two options for turning off shared lines for your account. From dmuedu.zoom.us site - From the Zoom site you can only toggle all shared lines at once. From the Zoom Workplace app - The Zoom app allows you to toggle individual shared line groups and call queues off and on. Turn on/off Shared Line Calls from the Zoom website Open your Zoom App and click your profile icon in the top right corner. Select Settings and then select view more settings. This will open a browser window where you can access additional Zoom settings. Choose Phone on the left Menu Choose Settings from the top Menu. Then Scroll down to Memberships Toggle on or off Receive Calls from Shared Line Groups. Turn on/off Shared Line Calls from the Zoom Workplace app Open the Zoom Workplace App. Click on your profile icon. Select Receive shared calls Toggle on or off the ability to receive calls from specific Shared Line Groups or call queues.

Zoom Phone SMS allows you to send and receive text messages (SMS) using the Zoom desktop app or mobile app. How to start an SMS conversation using the Zoom client (Windows or Mac) Sign in to the Zoom desktop app. Click the Phone tab . Click the SMS tab. In the top-right corner of the SMS tab, click the new SMS icon . In the To field at the top, enter a name or phone number to search through your contacts directory, or manually enter a phone number. If the recipient is in your contacts directory, the number will be replaced by the contact's name, otherwise, it will remain a phone number. Notes: You can add up to 10 contacts/phone numbers. If the contact has several phone numbers, click the right arrow icon to view and select the number to send SMS to. Enter a message. To send the message, press the Enter key or click the send icon . How to start an SMS conversation using the Zoom mobile app (Android or iOS) Sign in to the Zoom mobile app. Tap the Phone tab . Tap the SMS tab. In the top-right corner of the SMS tab, tap the new SMS icon . In the To field at the top, enter a name or phone number to search through your contacts directory, or manually enter a phone number. If the recipient is in your contacts directory, the number will be replaced by the contact's name, otherwise, it will remain a phone number. Notes: You can add up to 10 contacts/phone numbers. If the contact has several phone numbers, click the right arrow icon to view and select the number to send SMS to. Enter a message. To send the message, tap the send icon . How to reply to an existing SMS conversation using the Zoom client (Windows or Mac) Sign in to the Zoom desktop app. Click the Phone tab . Click the SMS tab. Click an SMS conversation. Enter a message. To send the message, press the Enter key or click the send icon . How to reply to an existing SMS conversation using the Zoom mobile app. (Android or iOS) Sign in to the Zoom mobile app. Tap the Phone tab . Tap the SMS tab. Tap an SMS conversation. Enter a message. To send the message, tap the send icon . View phone numbers and details involved in the SMS conversation using the Zoom client (Windows or Mac) Sign in to the Zoom desktop app. Click the Phone tab . Click the SMS tab. Click an SMS conversation. In the top-right corner of the SMS conversation, click the info button . View and manage the following details: Click members to view the involved phone numbers in the SMS conversation. Click Push notifications and select to receive push notifications for All messages or Nothing. Click Images to view images that are shared in the SMS conversation. Hover your mouse over the image, click the ellipsis , then choose to Open Image, Show in folder, or Copy. Click Files to view files that are shared in the SMS conversation. Click More Options , then Block Number to block unwanted numbers from the Zoom app. View phone numbers and details involved in the SMS conversation using the Zoom mobile app. (Android or iOS) Sign in to the Zoom mobile app. Tap the Phone tab . Tap the SMS tab. Tap an SMS conversation. In the top-right corner of the SMS conversation, click the info button . View and manage the following details: View the involved phone numbers in the SMS conversation. Tap Search in conversation to search for specific messages or files. Tap Images to view images that are shared in the SMS conversation. Tap the image, then tap the ellipsis , then choose to Copy, Save image, or Open with other app. Tap Files to view files that are shared in the SMS conversation. Tap Receive notifications to configure your phone's notification settings for the Zoom mobile app. You will be directed to your phone's notification settings. Tap Block Number to block unwanted numbers from the Zoom app. In response to text message scams, carriers have imposed strict rules on SMS/MMS messages sent via applications. Click hear to learn about Carrier Rules and Restrictions for Sending SMS Text Message Via Zoom.

Carrier Rules and SMS Campaigns In response to text message scams, carriers have imposed strict rules on SMS/MMS messages sent via applications. Zoom is considered an SMS application and is subject to the new carrier rules. All DMU Zoom numbers have been associated with a 10DLC SMS campaign which lets carriers know we are sending legitimate messages. This allows us to enable SMS text messaging in our environment for all staff and faculty with Zoom Phone. What to know when sending SMS messages While SMS Text messaging is available for your convenience, it is not considered a primary and reliable communication method. ITS is unable to guarantee your messages will reach the recipient. Individual carriers decide whether to block your messages. If your number is blocked by one carrier it may not be by others. The first message you send to a new recipient will include the follow language:  "For help, reply HELP. To opt out, reply STOP." Any recipient can reply STOP to your messages and your number will be blocked from sending future messages to that recipient A recipient that has replied STOP to your number can then reply START to unblock your messages. Certain message content may be more likely to get your number flagged or blocked.  Sending bulk messages or messages to many recipients at once. Sending messages with URLs or weblinks. This is low risk as we have notified carriers that we are likely to include links in our messages. Sending messages that appear to be advertisements or solicitations. Click here to learn how to use your Zoom Applications to send SMS text messages.