We understand that timing is critical and starting your classes on-time is extremely important. The Urgent Classroom Support request process is designed to provide timely support when AV issues prevent the start of learning. How it Works A shortcut Icon is provided on the desktop of the Room PC that allows that User to request support without calling the Solutions Hub or needing to leave the learning space.  There are also QR codes available on the classroom credenza and by touching the "?" in the upper right hand corner of the classroom controller. This shortcut links directly to the Urgent Lecture Hall Service Item in the ITS Service Catalog in FreshService. The user selects the Room and provides a description of the issue. Once the form is complete, clicking the “Place Request” button triggers the support process. Keeping Tabs on Your Request This process generates a FreshService ticket and immediately alerts available DMU technicians via SMS text and phone.  Fresh Service will take you to the My Ticket screen where you can see updates to your ticket and provide additional Notes. A responding technician is able to acknowledge the support request and that acknowledgement is visible to the requestor on the My Ticket page. Timeline for Notifications Immediate -> Primary Technicians are notified by SMS and phone  After 2 minutes without acknowledgement -> Primary and Secondary technicians are notified by SMS and phone  After 3 Minutes without acknowledgement -> Primary, Secondary Technicians are notified by SMS and phone, and IT Support management is notified by SMS.  Urgent Classroom Support Request Item: https://dmu.freshservice.com/support/catalog/items/147

E4215: Richards Learning Studio Capacity 304 Our largest Learning Studio designed for both lecture and collaborative learning. Features tiered seating, a large video wall, and push-to-talk audience microphones with tracking cameras. Zoom Mode Flex Mode AirMedia Wireless Collaboration Annotation Assisted Listening Device Available E4117, E4119: Divisible Learning Studio Capacity 132 per side, or 264 combined A flexible space for learning or events. Features a video wall on each side of the combined space, and connection of our mobile collaboration carts for small group learning. Zoom Mode Flex Mode AirMedia Wireless Collaboration Annotation Mobile Collaboration Cart Assisted Listening Device Available E4110, E4118: Learning Studios Capacity 90 Medium sized Learning Studios designed for both lecture and collaborative learning. Features 3 projector screens across the front and connection of our mobile collaboration carts for small group learning. Zoom Mode Flex Mode AirMedia Wireless Collaboration Annotation Assisted Listening Device Available E4109, E4111: Learning Studios Capacity 38 Small Learning Studios designed for active learning. Features 6 built-in small group learning stations, which can be used for instructor or student led content sharing. Zoom Mode Flex Mode AirMedia Wireless Collaboration Annotation Assisted Listening Device Available I3208 (Bako), I3210, I3212 (Janower), I3214 (Freeman): Clinical Labs Capacity 78 each Divisible Mat and Plinth labs designed for demonstration and practice. Features overhead monitors for content or video display, along with multiple camera view split-screen options. Zoom Mode Flex Mode AirMedia Wireless Collaboration Annotation Windower Assisted Listening Device Available I3414: Anatomy Lab Capacity 180 Anatomy lab designed for demonstration and practice. Features station monitors with tablets and multiple camera angles for demonstration viewing. Zoom Mode Flex Mode AirMedia Wireless Collaboration Assisted Listening Device Available H1203: Groben Wellness Lab Capacity 16-40 Groben Wellness Lab designed for demonstration and practice. Features multiple monitors for content or video display, along with multiple camera view split-screen options. Zoom Mode Flex Mode AirMedia Wireless Collaboration Windower Assisted Listening Device Available

All of our learning studios and labs are capable of one-touch join for pre-scheduled Zoom meetings. The steps below assume the Zoom meeting has been created and added to the room calendar ahead of time. For more information on this process, reference our Process for Ensuring Zoom One-Touch Join for Learning Studios article. Then to start the Zoom meeting at the appropriate time: Touch the AV panel to start up the system if it's not already on. Or if the previous presenter left the system on a different screen, touch the Home icon  from the bottom-left corner of the AV panel. Locate your Zoom meeting in the "Zoom Mode" card and touch the corresponding Join button. The room audio and video will start automatically. If the Zoom meeting was set to automatically record to the cloud, the recording will start automatically, as well. If needed, use the Meeting Controls as you would in any other Zoom meeting: mute/unmute all room microphones in the Zoom meeting, start/stop video to show or hide room camera, start/stop recording to the cloud, and share screen, after selecting a source in the Share card. When you're finished, touch End Meeting from the AV panel. Please also shut down the system by touching the Power button from the top-right corner of the AV panel and confirming Yes when prompted. Share Sources The following sources are available to share in all Learning Studios. Some spaces may also have additional share sources. Room PC - Can share content to the room. Can also be used for Panopto recordings and ad hoc Zoom meetings using the room audio and video. Lectern Laptop - Only for sharing content to the room. Cannot access room audio and video through your laptop, so you must use the room PC for Panopto recordings and ad hoc Zoom meetings. Crestron AirMedia FAQ and Troubleshooting Q: What if my Zoom meeting doesn't show on the upcoming meeting list? A: Open your Outlook calendar and locate the Zoom link/meeting ID (an 11-digit number). Then from the room AV panel, touch Start System from the Zoom Mode card. After the system powers on, touch Join Meeting, type in the 11-digit Zoom meeting ID, and then touch Join. Q: What if I need to change or adjust a camera? A: Scroll to the right to locate the Camera card. You can switch available cameras. Then use the directional pad, zoom controls, and/or presets to adjust the camera. Q: What if I can't hear the microphone? A: First confirm the microphone is turned on and the screen on the microphone lights up. Then check the bottom of the AV panel to make sure Privacy or Mic mute is not active. Check the Audio Levels tab to confirm the microphone is also not muted there, and adjust the volume up as needed. Q: What if my laptop audio or video isn't working? A: Check to make sure the Lectern Laptop is selected as a source. Unplug the HDMI cable from your laptop and plug it back in. Q: What if the sources aren't routing correctly or something else is wrong? A: Touch the power button from the top-right corner of the AV panel and then select Yes to confirm. Give the system a minute to power off, and then touch the AV panel to wake it back up and select Zoom Mode or Flex Mode as usual. Related Resources Process for Ensuring Zoom One-Touch Join for Learning Studios

Flex Mode for our Learning Studios and Labs allows for basic presentations with no web conferencing, as well as use of Panopto from the Room PC.  Click to expand the sections below to learn more. Basic Presentation Learn how to do a basic presentation in our Learning Studios and Labs. Touch the AV panel to start up the system if it's not already on. Or if the previous presenter left the system on a different screen, touch the Home icon  from the bottom-left corner of the AV panel. From the "Flex Mode" card, select Start System and wait for the system to power on. To share content with the room, touch the source select field below the display name and then touch a source to select it and route that source to the corresponding display. Additional displays can be found by scrolling to the right. Note: In spaces with multiple displays (E4110, E4118, E4215), if you want to share audio, you must share your content to the center projector. When you're finished, please shut down the system by touching the Power button  from the top-right corner of the AV panel and confirming Yes when prompted. Share Sources The following sources are available to share in all Learning Studios. Some spaces may also have additional share sources. Room PC - Can share content to the room. Can also be used for Panopto recordings and ad hoc Zoom meetings using the room audio and video. Lectern Laptop - Only for sharing content to the room. Cannot access room audio and video through your laptop, so you must use the room PC for Panopto recordings and ad hoc Zoom meetings. Crestron AirMedia Please note: If you want to record your presentation, we recommend pre-scheduling a Zoom meeting and taking advantage of one-touch join with automatic Zoom cloud recording. Panopto Recordings Panopto - How to Record a Video using Panopto for Windows     This guide is intended for instructors that want to record their presentation directly to a specific Panopto folder or D2L course using the Room PC in our Learning Studios and Labs. Start a Recording Open Panopto from the icon on the desktop or taskbar. Sign in using your DMU username and password. Click Sign in. Confirm your settings. Video: Select the room video device, or select None to not record with a camera. Audio: Select the room device and then speak or tap on the mic to see if the audio meter bounces in the recorder. If it does, you’ve selected the correct device. Quality: Standard Capture Computer Audio: Checked Capture PowerPoint: Checked (if recording a PowerPoint) Capture Main Screen: Checked Choose the folder where you would like your recording to be stored. Can’t find your course folder? Look for a folder called Active Courses. It will be grayed out, but you can still click the triangle to see courses inside it. If it’s not under Active Courses it may still need to be provisioned in D2L. If you have time, see the guide on how to provision a D2L course for Panopto. Otherwise, record to your My Folder, but check with your academic assistant or the Solutions Hub afterward to ensure the course was provisioned properly. Once provisioned your recording can be moved from your My Folder to the appropriate course folder. Replace the date and time with the name of the recording. We recommend using the title of the presentation and the name of the presenter. Example: Intro to Med Pharm – Dr. Henry. If you are starting your presentation with a PowerPoint click on the PowerPoint tab. Click Open a Presentation and browse to your PowerPoint. Choose Yes to start your recording when the PowerPoint opens. Otherwise click Record. Give your presentation like normal. Everything you do on the computer will get recorded. Stop a Recording When finished, click on the Panopto icon on the taskbar to pull up the recorder. Click on the Stop button. Check your session name one more time to make sure it is accurate. If not, you may change it here. Click Upload. Your recording will be uploaded to Panopto and available to share or edit within 10-15 minutes, depending on the length of the recording. If you still need help, click here to request assistance with Panopto. FAQ and Troubleshooting Q: What if I can't hear the microphone? A: First confirm the microphone is turned on and the screen on the microphone lights up. Then check the bottom of the AV panel to make sure Privacy or Mic mute is not active. Check the Audio Levels tab to confirm the microphone is also not muted there, and adjust the volume up as needed. Q: What if my laptop audio or video isn't working? A: Check to make sure the Lectern Laptop is selected as a source. Unplug the HDMI cable from your laptop and plug it back in. Q: What if the sources aren't routing correctly or something else is wrong? A: Touch the power button from the top-right corner of the AV panel and then select Yes to confirm. Give the system a minute to power off, and then touch the AV panel to wake it back up and select Zoom Mode or Flex Mode as usual.

Annotation is available in all Learning Studios and the Clinical Labs. Presenters can annotate content from the room PC and accompanying annotation monitor on the teaching cart. Annotations will be visible on in-room displays and in web conferencing and recordings. Open your PowerPoint or another application with pen support. Remove the pen from the side of the annotation monitor. Hold the pen as you would hold a normal pen or pencil, and then adjust your grip so you don't accidentally press the side buttons. Use the pen tip to write or draw on the annotation monitor. The pen is pressure sensitive, so if you press harder you'll draw thicker, more densely colored lines. To erase individual markings, use the back end of the pen like you would a pencil eraser. Changing Pen Color in PowerPoint If you're presenting from edit mode (the default view when you open PowerPoint), select the Draw tab from the top toolbar to change your pen color. If you're presenting from Slide Show mode (full screen), right-click and go to Pointer Options > Ink Color and select a different color.

Mobile collaboration carts can be added to several of our Learning Studios for collaborative small group learning. Each cart is equipped with a large flat panel display and an AirMedia for wireless collaboration. Follow this link for connecting to the AirMedia: https://dmu.freshservice.com/a/solutions/articles/14000044552. In addition, your device can be connected to the cart using the HDMI connection. The carts can be used in a stand alone mode, or connected to compatible Learning Studio AV systems. This allows the presenter to send content to selected carts. Use this link to request the carts: https://dmu.freshservice.com/support/catalog/items/183. Please submit all requests for Mobile Collaboration Carts a minimum of 14 days prior to the date of use. Spaces compatible with Mobile Active Learning Carts: E4110 Learning Studio E4118 Learning Studio E4117 Learning Studio North E4119 Learning Studio South Connecting Collaboration Carts to the AV System Start the AV system from the controller as normal. Once the home page appears, select the icon in the upper left hand corner. Select the carts to receive content. The number of the cart can be found on the screen or on the back. Select "Save and Close". Launch Flex Mode and select the content you would like to send to the carts by proceeding to the farthest card to the right.

General Room Information Room Numbers: E4109 and E4111 Capacity: 38 Location: 1st floor of the Edge of Advancement Building, adjacent to the large divisible Learning Studio (E4117/E4119) Description: Small Learning Studios designed for active learning. Features 6 built-in small group learning stations, which can be used for instructor or student led content sharing. AV Equipment Displays: 1 projector screen at front of room; 6 monitors at table carts Cameras: 2 cameras--1 rear camera with tracking, 1 front camera facing the audience Microphones: 1 lavalier, 1 handheld, built-in ceiling microphones Teaching Cart: 36-inch mobile cart with 1 annotation-capable monitor 6 Built-in Collaboration Stations Slide Advancer (Clicker): A slide advancer (clicker) is provided for the room PC. If you want one for your laptop, you can check one out from the Solutions Hub. Features and Functionality Zoom Mode Flex Mode AirMedia Wireless Collaboration Annotation Assisted Listening Device Available

General Room Information Room Numbers: E4110 and E4118 Capacity: 90 Location: 1st floor of the Edge of Advancement Building, adjacent to the large divisible Learning Studio (E4117/E4119) Description: Medium sized Learning Studios designed for both lecture and collaborative learning. Features 3 projector screens across the front and connection of our mobile collaboration carts for small group learning. AV Equipment Displays: 3 projector screens across front of room and 1 confidence monitor at rear of room; 1 item can be displayed on both side screens and 1 item can be displayed on the center screen Cameras: 3 cameras--1 rear instructor camera, 2 front cameras facing the audience Microphones: 1 lavalier, 1 handheld, ceiling microphones Teaching Cart: 48-inch mobile cart with 2 monitors (1 annotation-capable monitor and 1 standard monitor) Mobile Collaboration Cart Compatible: Yes Slide Advancer (Clicker): A slide advancer (clicker) is provided for the room PC. If you want one for your laptop, you can check one out from the Solutions Hub. Features and Functionality Zoom Mode Flex Mode AirMedia Wireless Collaboration Annotation Mobile Collaboration Cart  Assisted Listening Device Available

General Room Information Room Numbers: E4117 and E4119 Capacity: 132 per side, or 264 when combined Location: 1st floor of the Edge of Advancement Building Description: A flexible space for learning or events. Features a video wall on each side of the combined space, and connection of our mobile collaboration carts for small group learning. AV Equipment Displays: 16x9 foot video wall on each side Cameras: 4 cameras--2 rear cameras with tracking, 2 front cameras facing the audience Microphones: 2 lavalier and 2 handheld per side Teaching Cart: 48-inch mobile cart with 1 annotation-capable monitor per side Mobile Active Learning Cart Compatible: Yes Slide Advancer (Clicker): A slide advancer (clicker) is provided for the room PC. If you want one for your laptop, you can check one out from the Solutions Hub. Features and Functionality Zoom Mode Flex Mode AirMedia Wireless Collaboration Annotation Mobile Collaboration Cart Combined Mode and Divided Mode Assisted Listening Device Available

General Room Information Room Numbers: E4215 Capacity: 304 Location: 2nd floor of the Edge of Advancement Building Description: Our largest Learning Studio designed for both lecture and collaborative learning. Features tiered seating, a large video wall, and push-to-talk audience microphones with tracking cameras. AV Equipment Displays: 48x9 foot video wall split into 3 zones; 1 item can be displayed on both side zones and 1 item can be displayed on the center zone Cameras: 3 cameras--1 rear camera with tracking, 2 front cameras facing the audience that track to student microphones Microphones: 2 lavaliers, 2 handheld, push-to-talk audience microphone at each table. 8 additional wireless microphones can be added upon request.  Teaching Cart: 48-inch mobile cart with 2 monitors (1 annotation-capable monitor and 1 standard monitor) Slide Advancer (Clicker): A slide advancer (clicker) is provided for the room PC. If you want one for your laptop, you can check one out from the Solutions Hub. Features and Functionality Zoom Mode Flex Mode AirMedia Wireless Collaboration Annotation Audience Microphones Assisted Listening Device Available