You can export a course package to import into another course or backup a course. Navigate to the course you would like to export and select Course Admin - > Import / Export / Copy Components. Bubble fill Export as Brightspace Package Select the blue Start button. Select the components you would like to export and Continue.  Confirm your selection and select the blue Export button. You will receive a notification when the course package is ready to download.  Click on the notification and click the link provided to download the export package. 

Desire2Learn D2L Courses and all course materials, gradebooks, and data are maintained in D2L for 7 years from the start of the term in which they were offered. Terms that ended more than 7 years ago are purged from the servers and permanently deleted.  Prior to the 7 year purge, any course content or data can be downloaded into a course package using the Import / Export / Copy Components tool in Course Admin. For directions on this process, please see our knowledge base article: Export a Course Package.  Panopto Videos captured in Panopto are retained for 3 years from the last view on the video. To determine the most recent view, please see the following KB article: Determine the Last View for a Video. Once a video has not been viewed for 3 years, it will be automatically archived. An archived video can be recovered. For directions on this process, please see our knowledge base article: Recover an Archived Video If a video is not recovered from the Archive for 1 year it will be permanently deleted. Zoom Cloud recordings created in Zoom expire after 120 days.  All Zoom recordings are saved in your Panopto “My Meetings” folder.  For more information on accessing your My Meetings folder in Panopto, please see the following KB article: How to Find your Zoom Cloud Recording.  For more information on how to download your Zoom cloud recordings, please see the following KB article: Download a Zoom Recording. Recordings in Panopto follow the retention policy outlined above.

Exam days can be stressful! Please utilize the best practices below to prepare for a successful exam experience.  Knowing that issues cannot be avoided 100%, we’ve also outlined emergency protocols that work to reduce uncertainty and expedite solutions.  Preparing for Exam Day Best Practices for Students Ensure your device meets the DMU Minimum Specifications Ensure your device is in proper working order and all updates have been applied prior to the exam.  If you are experiencing any device issues, open a ticket with the DMU Solutions Hub immediately.  Confirm the device is connected to DMU Wi-Fi; Disable any mobile hotspots. If using ExamSoft, download the exam to your device prior to entering the exam room. Leave your belongings (most importantly, your cell phone, tablet, or any other network connected device) in a locker away from your exam room. Best Practices for Course Staff If using D2L, confirm your D2L Quiz, and Respondus dashboard settings are correct. If using ExamSoft, ensure all Exam Post Settings have been properly configured, including student assignment, exam date, and password.  Communicate the best practices listed above with students prior to each exam. General Exam Support For general exam support or troubleshooting, staff may utilize the Zoom Program Exam Support Channel to connect with Solutions Hub and Ed Tech support staff (during business hours).  Please note: If your program does not have an Exam Support Channel and you’d like to request one, please contact the Solutions Hub.  COM Exam Support Channel PA Exam Support Channel OTD Exam Support Channel DPT Exam Support Channel Emergency Protocols Student Device Issue If an issue is affecting an individual or small number of students, please utilize the following process: Step 1: Have the student restart their device.  If updates have not been applied or the device is not in proper working order, immediately proceed to step 2.    Step 2: Have the student visit the Solutions Hub Smart Lockers to check out an exam computer. The Solutions Hub has 12 student laptops available for checkout for the Smart Lockers.  The Smart Lockers are available 24/7. Note: If using ExamSoft, an additional exam download will need to be applied if the student has already downloaded the exam on their personal device. Widespread Issues (Entire Class) If an issue is affecting the entire class, please utilize the following process: Step 1: Verify your Exam Settings are Correct If the exam doesn’t appear, confirm the quiz is not hidden and the start/end dates are correct. Confirm Respondus Dashboard settings and Monitor settings appear correctly. Confirm ExamSoft Post Assessment settings are correct. Issue Identified? If Exam Settings need corrected, these can be applied, and the exam can continue.  Step 2: Verify students can access DMU Wi-Fi.  Contact the Solutions Hub to report the issue and confirm if there is a current outage. The Exam Support Channels listed above may be used for this purpose during business hours. Issue Identified? If the DMU campus is experiencing a network outage, the exam must either be rescheduled or moved to a remote location.  Step 3: Confirm students can access D2L and Respondus Monitor if enabled.  If students can connect to Wi-Fi, but cannot connect to D2L/Respondus, contact the Solutions Hub to report the issue and confirm a system outage.  The Exam Support Channels listed above may be used for this purpose during business hours. Issue Identified? If one of our exam tools is experiencing a system outage, the exam must be rescheduled. (Note: these tools have a 99.95% global uptime, so this scenario is extremely rare.) Mid- or Post-Exam Issue In the event of a device or network connection issue in the middle of an exam, please note the following: D2L with Respondus: If a student’s device becomes unresponsive mid-exam, they can exit Respondus by clicking the “X” in the upper right-hand corner.  They will then be prompted to supply a reason for exit, which is shared with course staff in the Respondus Dashboard. Important Notes for D2L with Respondus: D2L autosaves anytime a selection is made.  If a student loses connection the timer will continue to run on the exam so they will need to reconnect as quickly as possible. If Respondus Monitor is enabled, they will need to go through the webcam check process again.  Upon re-entry the student will continue the attempt with their progress up to the point they disconnected.   If needed, the exam window can be extended for any student who has experienced this type of issue.   ExamSoft: If a student’s device becomes unresponsive mid-exam, they can exit the exam by clicking the “X” in the upper right-hand corner.  To re-enter, students may be prompted to enter a Resume Code (available in the ExamSoft Proctor Tab). Important Notes for ExamSoft:  A network connection is not required during an ExamSoft exam. However, a network connection is required to download and upload at the start and finish of an exam.  All answers are retained on the exam device until a network connection is established for exam upload. 

all quizzes, assignments, checklists, etc., with due or end dates in the near future or in the past appear in one place on your homepage. Any overdue work will appear at the top of the list, and upcoming items appear below. If there are more than six items available, you’ll have a link to View all work, which takes you to a new page with all recently overdue work and all work for the upcoming year! You’ll never again have to manually create a to-do list of assignments across your different courses. Q. Will the widget display activities that don’t have a Due Date or an End Date? A. No. The Work To Do Widget specifically displays learning activities with an overdue or upcoming deadline. Q. Does it always display activities across all Courses? A. No. The Work To Do Widget displays activities across all courses except when it is placed on a Course Homepage. In this case, it is scoped to display only activities from that course, which allows you to zero in on the tasks at hand. Q. Does the widget display items that have been completed? A. No. The focus of this widget is on actionable items, work to do, not work that has been done. With the exception of Modules, once an item has been completed, it will disappear from the widget. If you want a Module to disappear from the widget, we recommend adding an End Date. Q. Does the widget display all Overdue and Upcoming items? How far back in time and how far into the future does the widget go? A. The widget displays overdue items for the past two weeks. The widget displays a maximum of 6 items, if additional items are available they will appear in the full screen view by selecting "View all work".  Q. The widget appears out of sync with the Content Experience. (E.g. A student has completed an activity, but it still shows in the widget. I’ve added a new items with a date, but it hasn’t appeared in the widget. I’ve updated the date on an activity, but my students are still seeing the original date.) What’s wrong? A. Allow 2 minutes for updates to appear in the widget, or have learners clear their cache to see updates immediately.  Q. Does the widget support Special Access overrides? A. Yes. If a student has a different due/end date due to Special Access, the student will see their individual date in the widget.