Merged into: https://dmu.freshservice.com/a/solutions/articles/14000031650 You can hide your outbound caller ID number from the Zoom Phone app by choosing the Caller ID section below the keypad, and then selecting Hide Caller ID. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

You can hide incoming calls while in a Zoom meeting in one of three ways: Enable a setting that will apply to all calls and all meetings. Silence individual calls as they come in. Set your status to Do Not Disturb to temporarily hide all incoming calls. Enable a Setting to Hide Incoming Calls Click your initials or profile photo from the top-right corner of the Zoom Workplace client. Select Settings. Switch to the Phone tab and check the box for Hide incoming calls while in a Zoom meeting. Once enabled, this setting will hide all incoming calls every time you are in a Zoom meeting. Silence an Individual Call If you do not have the above setting enabled, you will receive a notification for incoming calls when you are in a Zoom meeting. Silence the incoming call notification by selecting the Send to Voicemail option that will appear on your screen when the call comes in. Do Not Disturb To temporarily avoid getting prompted for calls (during meetings or otherwise), set your presence to Do Not Disturb. Click here to find out how to set your presence status. Remember to change your presence back to Available when you're ready. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

A shared line group provides a shared phone number and extension (shared line) with a group of phone users or common area phones. You can make manage a shared line using either the Zoom desktop client or Zoom mobile app. If you're a member of a shared line group, click here to learn how to manage a shared line. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Call park allows phone users to place a call on hold and let another Zoom Phone user resume the call either from a Zoom desktop or mobile client or from a Zoom Phone enabled desk phone. Park a Call from your Desktop Phone While you're connected to a call, use your desk phone to select More and then select Park. An audio prompt will announce the 3-digit retrieval code (preceded by *). Write down the code right away and use Zoom chat to send the retrieval code to the person who will be picking up the parked call. If you missed the retrieval code or forgot it, you can also open your Zoom desktop client, go to the Phone tab, and then go to the Lines tab (within the Phone tab) to see all your parked calls (or parked calls for your shared line groups), including retrieval codes. Park a Call from the Zoom Desktop Client While you're connected to a call, open your Zoom Workplace client and make sure you're in the Phone tab. From the in-call controls, click Park. You'll see a notification pop up in the top-right corner of the Zoom client with the call park retrieval code. The code will only stay up for a few seconds, so write it down right away and use Zoom chat to send the retrieval code to the person who will be picking up the parked call. If you missed the retrieval code or forgot it, you can also go to the Lines tab (within the Phone tab of the Zoom client) to see all your parked calls (or parked calls for your shared line groups), including retrieval codes. Pick Up a Parked Call To resume a call that you or someone else parked, use your Zoom Workplace client or your desk phone to dial star (*) followed by the 3-digit retrieval code (for example, *803). Or from the Lines tab select the phone icon next to the parked line. Click here for additional information about Zoom's call park feature. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Symptom: When attempting to place a call you receive "Unable to connect to server" "Not connected" or "Call Failed Errors". Cause: This may occur when waking your computer from Sleep or if you have disconnected and reconnected to a docking station without rebooting your computer. Solution: Restart the Zoom app using the following steps. Click the X (close window) to send Zoom to the system tray. Click the up arrow on the system tray to find the Zoom icon. Right click on the Zoom icon and select exit. Restart Zoom by using your desktop link or from the start menu. Confirm you are now able to make calls and the error is no longer showing. If the error persists contact the Service Desk at 515-271-1522

You can add up to 10 favorites to your Polycom desk phone for quick dial. 1. Go to your profile in Zoom > https://dmuedu.zoom.us 2. Sign in (if needed) 3. On the left side click Phone 4. Then click Settings 5. Scroll down the page and find the heading Desk Phone > Keys and Positions 6. Click View or Edit 7. Click Manage Key Add a Favorite: 8. Find an unused Key and click Set Key 9. Ensure these settings are correct: Key Type: BLF  Key Assignment - Search for the user (by first name) Alias (Optional) Remove a Favorite 10. Find the Key you wish to remove 11. Click the Delete and Confirm Save Changes 12. Scroll down and click Save. Your phone will resync (it may restart) and your favorites will show up after it's completed. Troubleshooting: Error - "Line subscription is invalid at position [x] as a member of a Shared Line Group can not be subscribed." This is caused by the user being added is a shared line group member. You can add them as a "Speed Dial" type Instead of BLF.

The Zoom Phone Pin number is used to retrieve your Voicemail. Please use the instructions below to find or reset your current pin. Sign into https://dmuedu.zoom.us. Select Phone along the left side. Select the Settings tab. Scroll down the page until you find the "Pin Code" section. Click "Show or Edit" to see or change your Pin Code.

Symptom: You find that you are not receiving Chat notifications in Zoom when on a call or in a meeting. Cause: Zoom offers the option to Mute chat notifications while in a meeting or an internal call. While this setting may be useful to allow focus, if your calendar is heavily booked or your work includes lots of internal calls you may never receive chat notifications during your regular business hours. Resolution: To check if this setting is enabled perform the following steps; Open your Zoom client and go to the home Screen. Click the Settings icon at the top right of the home screen. In the settings menu choose Team Chat on the left. Under the chat settings scroll down to the Sound and behavior section until you see "Mute chat notifications while I am in a meeting or internal call" Uncheck this setting to be notified of new chats when in meetings or on an internal call. If you decide to uncheck this setting be sure to set your status to "Do no Disturb" prior to presenting from your computer to prevent Chat popups. Please View this Article for Additional Zoom Notification Recommendations.

In Zoom, the Maximum wait time until Zoom passes a caller to voicemail is customizable to user preference. By default the Maximum Wait time is set to 30 seconds ( About 8 rings). To reduce or increase the Max wait time follow the below instructions. 1. Go to your profile in Zoom > https://dmuedu.zoom.us 2. Sign in (if needed). 3. On the left side click Phone. 4. Then click Settings. 5. Next Scroll Down to the Call Handling Section and find the Max Wait Time setting. 6. Set your preferred Max Wait Time. This can be a minimum of 15 seconds (about 4 rings) up to 45 seconds (about 12 rings).   7. Click confirm to save the new setting.

With Zoom you can set your regular business hours and have Zoom handle calls differently depending on the time that you receive a call. By default your business hours are set to 24/7. However, these settings can be adjusted within your Settings on our Zoom web portal to provide additional options for Closed Hours. A couple key benefits of setting your business hours include: Automatically forward calls to an external phone number (such as a cell phone) for calls that come in after hours. Set a different voice mail greeting for after hours. To set your business hours, follow these steps: 1. Sign in to the Zoom web portal. 2. In the navigation menu, click Phone. 3. Click the Settings tab. 4. In the Business Hours section, click Edit next to Call Handling. 5. Select Custom Hours. 6. Select the days/hours you work. 7. Click OK when finished. Once the Business Hours have been set, you should now have a Closed Hours section. From there you can set some additional settings that apply only during Closed Hours. During Closed Hours your default Call Handling will be set to not ring the app or any phone. However, this can be changed to enable the option to ring the app after hours, or to forward the call to an after hours phone. 1. To change Closed Hours call handling, go to the Closed Hours section and click Edit next to Call Handling. 2. Enable the Zoom Applications toggle if you would like Closed Hours calls to continue to ring any of your Zoom apps that you are signed into. 3. And/Or add an external phone number that calls can be forwarded to by clicking Add Phone Number. 4. If adding an external phone number, fill out the required information. 5. Click Save. 6. When finished, click Close.