The Zoom web portal allows you to view phone numbers assigned to you and configure phone settings like business hours, voicemail, call forwarding, and more. Click here to find out which phone settings can be adjusted and how to adjust them. You can also adjust call forwarding from your Polycom desk phone. Set Call Forwarding from Desk Phone Tap the Home button. Select Forward. If you have multiple lines, select your line. Select Always. Enter the number you want to forward to. Press Enable. Remove Call Forwarding from Desk Phone Tap the Home button. Select Forward. If you have multiple lines, select your line. Select Always. Press Disable. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

You can integrate your Zoom client with your Outlook calendar so Zoom will update your status automatically based on your Outlook calendar availability. The integration also adds all your Outlook meetings to your Zoom meetings list, with a Join button for meetings that contain a Zoom link. Follow the steps below to set up the integration: Navigate to the Zoom website and click Sign In. From the left side bar, select Profile at the top. Scroll down almost all the way to the bottom of the page where it says Calendar and Contacts Integration. Click Configure Calendar and Contacts Service. You'll see a pop-up notifying you that DMU's Zoom instance is pre-configured with Office 365 with read and write permissions for both calendar and contacts. Click Continue. You will see the Microsoft login screen. Enter your normal DMU credentials. [Not sure which format to use?  See this support article for more information.] You'll be returned to your Zoom profile page. You should see a message appear briefly at the top of the page notifying you that the setup was successful. Or scroll back down to Calendar and Contacts Integration to verify it now displays your DMU email address. You can revoke your Outlook integration at any time by returning to your Zoom Profile page. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Your outbound caller ID number will default to your personal phone line.  Zoom also allows you to change your outbound caller ID number to the following (if applicable to you): General DMU phone number Direct numbers that belong to your shared line group Direct numbers that belong to your call queue Hidden To change your outbound caller ID from the Zoom client: Click Phone from the top of the Zoom desktop client. Click where it says Caller ID beneath the dial pad to see the outbound caller ID numbers available to you. Click to select the outbound caller ID number (or Hide Caller ID at the bottom of the list) you want to use before making a call. You can also set your default outbound caller ID from the Zoom website.  Look for Outbound Caller ID under Phone > Settings. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Merged into: https://dmu.freshservice.com/a/solutions/articles/14000031650 You can hide your outbound caller ID number from the Zoom Phone app by choosing the Caller ID section below the keypad, and then selecting Hide Caller ID. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

You can hide incoming calls while in a Zoom meeting in one of three ways: Enable a setting that will apply to all calls and all meetings. Silence individual calls as they come in. Set your status to Do Not Disturb to temporarily hide all incoming calls. Enable a Setting to Hide Incoming Calls Click your initials or profile photo from the top-right corner of the Zoom desktop client. Select Settings. Switch to the Phone tab and check the box for Hide incoming calls while in a Zoom meeting. Once enabled, this setting will hide all incoming calls every time you are in a Zoom meeting. Silence an Individual Call If you do not have the above setting enabled, you will receive a notification for incoming calls when you are in a Zoom meeting.  Silence the incoming call notification by selecting the Send to Voicemail option that will appear on your screen when the call comes in. Do Not Disturb To temporarily avoid getting prompted for calls (during meetings or otherwise), set your presence to Do Not Disturb. Click here to find out how to set your presence status. Remember to change your presence back to Available when you're ready. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

A shared line group provides a shared phone number and extension (shared line) with a group of phone users or common area phones. You can make manage a shared line using either the Zoom desktop client or Zoom mobile app. If you're a member of a shared line group, click here to learn how to manage a shared line. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Call park allows phone users to place a call on hold and let another Zoom Phone user resume the call either from a Zoom desktop or mobile client or from a Zoom Phone enabled desk phone. Park a Call from your Desktop Phone While you're connected to a call, use your desk phone to select More and then select Park. An audio prompt will announce the 3-digit retrieval code (preceded by *). Write down the code right away and use Zoom chat to send the retrieval code to the person who will be picking up the parked call. If you missed the retrieval code or forgot it, you can also open your Zoom desktop client, go to the Phone tab, and then go to the Lines tab (within the Phone tab) to see all your parked calls (or parked calls for your shared line groups), including retrieval codes.   Park a Call from the Zoom Desktop Client While you're connected to a call, open your Zoom desktop client and make sure you're in the Phone tab. From the in-call controls, click More. Then select Park. You'll see a notification pop up in the top-right corner of the Zoom client with the call park retrieval code. The code will only stay up for a few seconds, so write it down right away and use Zoom chat to send the retrieval code to the person who will be picking up the parked call. If you missed the retrieval code or forgot it, you can also go to the Lines tab (within the Phone tab of the Zoom client) to see all your parked calls (or parked calls for your shared line groups), including retrieval codes. Pick Up a Parked Call To resume a call that you or someone else parked, use your Zoom desktop client or your desk phone to dial star (*) followed by the 3-digit retrieval code (for example, *803). Click here for additional information about Zoom's call park feature. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

If you receive spam calls, you can block phone numbers from either the Zoom desktop client or the Zoom website. You can also manage your blocked settings and blocked list from the Zoom website. Continue reading to learn how. Block a phone number from the Zoom desktop client Open the Zoom desktop client and switch to the Phone tab. Locate the spam number in your History list, move your mouse cursor over the phone number, and click the three dots that appear to the right of the phone number. Then select Block Number and choose either Spam Calls or Other Reasons, as appropriate (usually Spam Calls). You'll receive a pop-up notification asking you to confirm.  Click Block. Block a phone number from the Zoom website Log in to the Zoom website with your normal DMU credentials. Select Phone from the left side menu. Scroll down to the section labeled Blocked List and click View or Edit. A list of currently blocked numbers will appear under the Blocked numbers header. To add a phone number to your blocked list, click Add.  Then type in the phone number and click Save. Manage your block settings and blocked list For additional block settings or to learn how to remove a phone number from your blocked list, see the Zoom Support article on phone settings--look for the section labeled Others beneath the How to change your phone settings header. If you still need help, click here to request assistance with Zoom. For urgent Zoom Phone issues, please call the Solutions Hub at 515-271-1522.

Symptom: When attempting to place a call you receive "Unable to connect to server" "Not connected" or "Call Failed Errors". Cause: This may occur when waking your computer from Sleep or if you have disconnected and reconnected to a docking station without rebooting your computer. Solution: Restart the Zoom app using the following steps. Click the X (close window) to send Zoom to the system tray. Click the up arrow on the system tray to find the Zoom icon. Right click on the Zoom icon and select exit. Restart Zoom by using your desktop link or from the start menu. Confirm you are now able to make calls and the error is no longer showing. If the error persists contact the Service Desk at 515-271-1522

You can add up to 10 favorites to your Polycom desk phone for quick dial. 1. Go to your profile in Zoom > https://dmuedu.zoom.us 2. Sign in (if needed) 3. On the left side click Phone 4. Then click Settings 5. Scroll down the page and find the heading Desk Phone > Keys and Positions 6. Click View or Edit 7. Click Manage Key Add a Favorite: 8. Find an unused Key and click Set Key 9. Ensure these settings are correct: Key Type: BLF  Key Assignment - Search for the user (by first name) Alias (Optional) Remove a Favorite 10. Find the Key you wish to remove 11. Click the Delete and Confirm Save Changes 12. Scroll down and click Save. Your phone will resync (it may restart) and your favorites will show up after it's completed. Troubleshooting: Error - "Line subscription is invalid at position [x] as a member of a Shared Line Group can not be subscribed." This is caused by the user being added is a shared line group member. You can add them as a "Speed Dial" type Instead of BLF.