All DMU-issued devices should have Zoom installed, and updates are pushed regularly during non-work hours (evenings/weekends). When off campus, employees must connect to VPN to receive the updates. If you are not able to connect to VPN to receive updates or if you need to install Zoom on a personal device, you can download it here--just click Download under the heading Zoom Workplace desktop app, then run the program and follow any prompts. Or click here to download the mobile app for Apple or Android devices. If you are able to connect to VPN or are on campus, and you need to manually update your Zoom client, click here for instructions on how to update to the most recently deployed version of Zoom. Zoom also has a plugin for Microsoft Outlook if you want to schedule your Zoom meetings directly from Outlook. Click here to download the Zoom plugin for Outlook. Troubleshooting If the install does not work or you run into errors, you may need to uninstall Zoom first and then install the new version. To uninstall: Click the Start button from your Windows toolbar and then select Settings > Apps Find Zoom on the list of installed apps and click Uninstall. If you still need help, click here to request assistance with Zoom.

This article will explain how to log into the Zoom Desktop Application, or check whether you're already logged in. Some meeting hosts may request you log into Zoom with your DMU email address prior to joining a Zoom meeting in order to bypass the waiting room they have enabled as a security feature for the meeting.  This is different than being logged into the Zoom website or logged into D2L or any other website. Follow the steps below if you are joining the Zoom meeting from a laptop or desktop computer.  If you’re joining from a mobile phone or tablet, the steps will be similar, but you’ll want to open the Zoom mobile app. From a Windows machine, click the Start menu and select Zoom or click the search bar and type Zoom. The Zoom desktop application should open, similar to one of the screenshots below.   Figure 1                                                                      Figure 2 If you see something like Figure 2, click your initials or photo in the top-right corner and verify which email address is displayed. If you see your DMU email address, you’re all set! If you see a different email address, click Sign Out at the bottom. If you see something like Figure 1 instead or needed to log out of your personal Zoom account, click Sign In.  Then click Sign In with SSO. In the Company Domain field, enter dmuedu (no dot/period or other characters in the middle) and then click Continue. Your default Internet browser should open and may either log you in automatically with your DMU account through single sign-on or prompt you to enter your normal DMU username and password. Then the Zoom desktop client will relaunch and log you in. If you still need help, click here to request assistance with Zoom. 

We recommend keeping your Zoom client (Zoom Workplace) up to date to ensure effective security measures and for access to new features within Zoom. This article will explain how to check your Zoom client version on a desktop or laptop computer, as well as the process for updating your client if needed. Note: The Zoom client (Zoom Workplace) is the desktop Zoom application installed on your computer, which is different than the Zoom website interface. ITS manages the deployment of the Zoom client to DMU issued devices, and therefore the manual update process differs for personal versus DMU issued devices. Please see specifics on this update process below. How to check your Zoom version on a laptop or desktop computer. Open your Zoom client (Zoom Workplace) which should be installed on your computer, and Sign in with SSO if you see the screen below. Once you're signed in, click your initials or photo in the top-right corner of the Zoom client and select Help > About Zoom. You'll see a pop-up like the one below with your Zoom version listed. How to manually update Zoom on a personal device If you find you need to update your Zoom client and you're on a personal device, you may click your initials or photo in the top right corner and choose Check for Updates. How to manually update Zoom Workplace on a DMU issued device If you are on a DMU issued device you will not be able to "Check for Updates" from Zoom Workplace. To update Zoom Workplace on a DMU issued device, follow these steps: Note: If you are off campus, you will first need to connect to VPN before you continue. Click on the Windows button in the bottom left corner of your screen and type “Software Center”. Select the Software Center app. On the Applications tab, find the Zoom Workplace app and select it. If the button shows Install, click it to install the update. If it shows Uninstall, double check what version of Zoom you have installed (see steps at the top of this article) and if it does not match the version number from the announcement check with the Solutions Hub for assistance. If your version does match the version number mentioned in the announcement then you do not need to do anything further. You may also need to update your Zoom Outlook plugin. Closing out of Outlook after updating Zoom should prompt you for the Zoom Outlook Client update, but if you do not have it installed you may get that from Software Center as well on the Applications page.     If you still need help, click here to request assistance with Zoom.

While in a Zoom meeting that was scheduled through a calendar integration (Zoom Plugin for Outlook or Google Calendar), your Participant list will be divided into 3 categories: - Waiting Room - Joined - Not Joined For those who have not joined you will also be able to see if they have accepted the invite, declined it, or haven't responded. This may help you determine if you should wait or reach out to anyone who has not yet joined. This feature is now on by default, but if you have any issues getting it to work, please reach out to the Solutions Hub to get a ticket generated.

You now have the option to save breakout rooms and assignments while in a recurring Zoom meeting. For more detailed instructions on how to create and manage breakout rooms, click here to see the Zoom support article. If you want to save the current assignments, either done automatically or manually, for use in a future meeting in this series (must be a recurring meeting), follow the steps below. Up to 10 different saved assignments are supported for each user. 1. After breakout rooms have been assigned, but are not currently open, click the ... button and then click Save Breakout Rooms. 2. Provide a name for this set of assignments. 3. Click Save.

This article will explain how to share slide control with other meeting participants to give them the ability to help advance your presentation slides during a Zoom meeting. Note: This feature will only appear when you're sharing your screen or presentation software, and when there is another co-host/participant connected to your meeting. 1) From within the Zoom meeting (after you've shared your screen or PowerPoint) select Slide Control from the Zoom toolbar. 2) Then select the name of the person in the meeting that you want to share slide control privileges. 3) The person(s) you shared slide control privileges should now see the option to move the slide forward or backward. 4) If you want to continue sharing your screen, but remove slide control privileges from others, you can go back to Slide Control and select Stop Slide Control.

If for any reason you want to make sure that you're signed out of Zoom on any device you've used, follow these steps: 1) Sign into https://dmuedu.zoom.us 2) Click on Profile. 3) Scroll down to the Sign In section and choose Sign Me Out From All Devices.

How to share your screen to all breakout rooms Once breakout rooms are open for participants, the host or co-host can share their screen from the main session directly into all open breakout rooms. This allows the presenter to share visual information to all breakout rooms at once, guiding them on the next steps or tasks.  Click Share Screen  in the meeting controls. Enable the Share to breakout rooms option along the bottom of the share window.  Choose what you would like to share, including an entire screen, a specific open program, or others.  (Optional) Click the Share Sound option as well to include audio with the shared content. Note: This requires version 5.10.0 or higher to share audio with content to breakout rooms.   Click Share. The selected content will be shared to all breakout rooms. Any active shares in any breakout rooms will be interrupted for the host's/co-host's shared screen. Annotation or whiteboarding is saved before the host's shared content is viewed.  How to broadcast to all breakout rooms After breakout rooms are open for participants, the host can broadcast a message or mic audio to all breakout rooms.  Broadcast a message to all breakout rooms The host can broadcast a message to all breakout rooms, to share information with all participants. Note: This must be enabled in your breakout room settings.   In the meeting controls, click Breakout Rooms  . Click Broadcast, and select Broadcast Message. Enter your message and click the send icon .The message will appear for all participants in breakout rooms, and disappear after ~10 seconds. Broadcast mic audio to all breakout rooms IMPORTANT - This feature requires 5.11.9 or later. If participants do not have that version or higher, they will not hear your broadcast. The host can broadcast their voice to all breakout rooms, to share verbal information with all participants. In the meeting controls, click Breakout Rooms  . Click Broadcast, and select Broadcast Voice. Click the broadcast voice icon  to begin broadcasting. Your mic audio will be broadcast to all breakout rooms. Click the stop icon  to stop your broadcast. Note: Alternatively, you can press and hold the B key on your keyboard to broadcast your voice as needed.   

This will help you schedule a meeting in Zoom if you are experiencing the following issues: 1. A web page opens to your Google Calendar or prompts to sign into a Google Calendar. 2. You receive a message to Set up a new calendar. Stating also that integration is not setup. Solutions: 1. Use the Schedule option on the Zoom desktop app Home screen. Click Schedule Set your meeting criteria. Under the Calendar heading:  Choose Outlook (it may default to Google) Click Save Outlook should open with the meeting request and Zoom link. 2. Use the Outlook plugin for Zoom. Open a new Appointment or Meeting. Click the Zoom plugin from the ribbon Select Add a Zoom Meeting (you may be required to sign in).

Scheduling a Zoom Meeting through the Outlook plug-in is an easy way to ensure everyone you invite to a Zoom meeting is available and has the proper meeting info to get connected. Download and Install 1) The Zoom Plug-in for Microsoft Outlook can be downloaded from the following page: https://dmuedu.zoom.us/download#outlook_plugin 2) Once downloaded, make sure Outlook is closed and then run the installer. Follow the on-screen instructions and use the default settings. Schedule a Meeting 1) Open Outlook. 2) Click on New Items on the ribbon and select Meeting. 3) Select Schedule a Meeting on the ribbon. 4) Choose the Zoom settings you wish to use and be sure to expand the Advanced Options to check those settings as well before hitting Save. 5) Your meeting details will be added to the body of the invite. 6) Adjust the meeting Title and the meeting times. 7) Invite others to the meeting either by entering their name in the Required or Optional fields, or by using the Scheduling Assistant. 8) When finished adjusting your invite details, click Send.